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National Certificate: Contact Centre and Business Process Outsourcing Support
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Contact Centre BPO Support L3
377421 Manage in-bound and/or out-bound calls in a Contact Centre
Contact Centre BPO Support L3
377441 Communicate with customers in a Contact Centre and BPO
Contact Centre BPO Support L3
377460 Collect and record information queries and requests from customers
Contact Centre BPO Support L3
377420 Demonstrate an understanding of Contact Centre and BPO working practices
Contact Centre BPO Support L3
377401 Handle a range of customer complaints in a Contact Centre and BPO
Contact Centre BPO Support L3
252213 Carry out marketing administration within agreed parameters
Contact Centre BPO Support L3
244589 Identify causes of stress and techniques to manage it in the workplace
Contact Centre BPO Support L3
244574 Apply knowledge of HIV/AIDS to a specific business sector and a workplace
Contact Centre BPO Support L3
116940 Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem
Contact Centre BPO Support L3
115772 Use time management techniques to manage time in a financial services environment
Contact Centre BPO Support L3
110025 Process data using information technology
Contact Centre BPO Support L3
14348 Process incoming and outgoing telephone calls
Contact Centre BPO Support L3
13948 Negotiate an agreement or deal in an authentic work situation
Contact Centre BPO Support L3
13912 Apply knowledge of self and team in order to develop a plan to enhance team performance
Contact Centre BPO Support L3
10327 Provide coaching to personnel within a Contact Centre Provide coaching to personnel within a Contact Centre
Contact Centre BPO Support L3
10170 Demonstrate understanding of employment relations in an organisation
Contact Centre BPO Support L3
119472 Accommodate audience and context needs in oral communication
Contact Centre BPO Support L3
119467 Use language and communication in occupational learning programmes
Contact Centre BPO Support L3
119465 Write / present / sign texts for a variety of communicative contexts
Contact Centre BPO Support L3
119457 - Interpret and use information from texts
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